July 2020
Executive Summary
Executive Summary
Contributors
Jim Blake
Publisher
Data Science and Analytics
Erik Swanson
John Maxwell
Ian Crane
Anika Ghosh
Michael Voss
John Doerpinghaus
Will Newton
Jennie Dulac
Data Operations and Technology
Scott Engel
Jared Murray
Kermit Randa
Syntellis Comparative Analytics
Kevin M. Smith
Carolyne Krupa
Editorial
Rob Fromberg
Marketing
Christine Campbell
Special thanks to our digital publishing partner: Readz
Please direct all questions or comments to
Margin, Dan Majka
Subject Matter Specialists
Margin, Kris Goetz
Volume, Jeff Kilpatrick
Volume, Brian Pisarsky
Revenue, Jason Sussman
Expense, Gregg Lambert
Expense, Therese A. Fitzpatrick
Expense, Brian Hubbard
Non-Operating, John Andersen
Revenue, John Bauerlein
Non-Operating, Ilan Weissberg
Non-Operating, John Ahn
Non-Operating, Garrett Johnson
Craig Jones
Syntellis Sales and Marketing
Amanda Johnson
©2020 Kaufman, Hall & Associates, LLC
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